2020 US Nationwide Test
of Mobile Networks

Global Wireless Solutions completes annual “consumer experience” testing in over 500 markets representing 94% of the US population.

How was this determined? GWS Best Network OneScore takes into account voice, packet data, video, coverage, and reliability metrics, and combines them into a single score that highlights the overall performance of each network. The testing includes results from 501 markets in all 50 states as well as Puerto Rico and the US Virgin Islands, representing 94% of Americans. In addition, the importance of each metric is weighted based on feedback from consumers across the US; feedback that focuses on those elements of network performance that matter most to Americans.

What sets this evaluation apart from others? We drive, test, and collect more data in more locations than others. And by combining the engineering-led test results with consumer research, GWS has created the most comprehensive evaluation ever that highlights the performance of each major network in the U.S.

Key Test Facts

9.8 million individual controlled tests were conducted by GWS wireless network specialists in all 50 states as well as Puerto Rico and the US Virgin Islands
501 markets were tested including all US metropolitan areas as well as many other cities and towns – representing 94% of US population
1 million miles were driven while testing
GWS collection and evaluation of data was conducted using specialized network test equipment, Samsung Galaxy mobile devices, GWS’ Mobistat data reporting platform, and big data analytics

Findings from the study also show:

Network Capacity Stress Test

AT&T has the fastest throughputs during GWS’ network stress tests.

Data Speed
Download – Verizon is the fastest for small download tasks like receiving app-related content or loading web pages while AT&T is the fastest for large download tasks like receiving photos and videos. Upload – Verizon has the fastest uploads for small and large tasks like posting social media content, videos, and photos.
Data Reliability

AT&T has the highest success rate across the nation in completing data tasks.

Video Streaming

AT&T has the best overall video streaming experience in terms of quickest loading time and least amount of rebuffering, and tied with T-Mobile for highest video quality.

Voice Calls

Verizon had the lowest call setup time and the best voice retainability (i.e. lowest number of dropped calls) while AT&T scored the highest in voice quality and voice accessibility (i.e., successful call initiations).

AT&T

108% increase in throughput speed over last three years (based on network capacity stress tests between 2018 and 2020)

31
Mbps

2018

40
Mbps

2019

64
Mbps

2020

Verizon

52% increase in throughput speed over last three years (based on network capacity stress tests between 2018 and 2020)

32
Mbps

2018

38
Mbps

2019

49
Mbps

2020

T-Mobile

29% increase in throughput speed over last three years (based on network capacity stress tests between 2018 and 2020)

31
Mbps

2018

32
Mbps

2019

40
Mbps

2020

Sprint

57% increase in throughput speed over last three years (based on network capacity stress tests between 2018 and 2020)

20
Mbps

2018

28
Mbps

2019

31
Mbps

2020

 

Markets Tested

501 markets in total. Yellow pins represent top 25 metropolitan markets in terms of population.

As a result, by combining engineering-level testing with the results from current nationwide-level polling, GWS’ OneScore creates the most balanced picture of the mobile experience that consumers care most about today. Further, this combination of controlled, scientific testing (conducted with test equipment in each market across the US) along with in-depth nationwide consumer research results in the industry’s most comprehensive, realistic evaluation of network performance.

Network performance is often tested by looking only at factors like throughput or signal quality. This provides a good high-level overview of the state of a wireless network. But what does that mean to consumers using those networks? Would they rather be able to make a high quality call, or do they only care about fast data speeds? To truly understand if networks are providing measurable benefits, it’s crucial to understand consumer expectations and behavior when using their mobile devices.

More specifically, our consumer survey includes questions asking respondents to rank the importance of different tasks they perform on their mobile device, as well as the importance of different aspects of network performance. Our nationwide network test results are then weighted according to how consumers prioritize what’s important to them, and evaluated in eleven different network performance areas related to voice, data, network reliability and network coverage.

 

GWS collection and evaluation of data was performed between February and July 2020 using specialized test equipment, Samsung Galaxy mobile devices, GWS’ Mobistat reporting system, and big data analytics. The resulting setup enables the collection of a wide array of key network and device information, from radio frequency to packet and other network engineering data (including layers 1, 2 and 3; Ethereal IP and IMS Signalling).

Our testing platform also enables us to perform detailed voice quality score and call testing using standard algorithms such as perceptual objective listening quality analysis; all of which helps determine network voice quality and performance.

Using this platform, GWS network testing specialists were able to run tests and collect millions of measurements from multiple networks simultaneously (this also eliminates time and location as variables; something that cannot be done with other forms of network testing such as crowd source data collection). Over the last 24 years, we have benchmarked mobile networks of all shapes and sizes across the globe with all types of technology and features; and along the way we’ve invested millions of dollars and extensive resources in developing our collection and evaluation process. It’s a process that eliminates random, anomalous data found in other forms of network testing and it’s a process that emphasizes accuracy and “real world” consumer experience.

Voice Calling – Don’t You Lose My Number

For the third year in a row, consumers consider making and receiving phone calls as the single, most important function on their phone.

Consumers & Operators – So Happy Together

8 out of 10 surveyed said that their operator has met their mobile communications needs during the pandemic in terms of wireless performance ‘always’ or ‘most of the time.’

Selecting an Operator – Tell Me What You Really, Really Want

Top factors that consumers consider when selecting a new operator (in order): coverage, reliability, network speed.


Smartphones – Never Gonna Give You Up

If consumers could only keep one product or service during the stay-at-home mandate, their top choice was their smartphone.


5G Delivers – Good Vibrations a Happening

Just over half of those surveyed weren’t aware or had limited awareness that 5G delivers greater capacity – allows more people, devices, and high demand systems to reliably connect at the same time with desired speeds.

Teleworking Stats – Taking Care of Business

GWS has also conducted research involving the shifting of consumer priorities and preferences as a result of living, working, and communicating from home during 2020. Click here to see the report.