Benchmarking

An increasingly competitive and fast-paced wireless industry poses many challenges to the systems of carriers and associated supplier organizations. At GWS, we are focused on providing a wide range of service capabilities geared towards meeting the varied and complex requirements of the industry.

As the number of competing service providers grows, quality of service and the need to exceed expectations are of paramount importance. GWS's drive programs provide its customers with an unbiased view of their own as well as the competition's network performance as experienced by cellular subscribers.

Data Collection Methods

GWS has traditionally tested mobile, in-vehicle network performance (see Data Collection Services section). This method provides a total snapshot of each carrier’s voice and data network performance, and the effect handoffs and reselections have on that performance. The network performance resulting with such a method has itself been rigorously compared to even highly-pedestrian and highly-stationary markets such as downtown Manhattan. GWS also has significant experience benchmarking in-building performance. The results of GWS’s reports undeniably matched those of the tested carrier’s internal switch statistics.

See Benchmarking Basics section for benchmarking methodologies used by GWS.